On this page we will try to answer frequently asked questions about products, exchange, return etc. If you have any further questions, please contact us via email@example.com
▶ ︎ ORDERS
1. I have not received my order confirmation
Your order confirmation will be sent to your email address shortly after you place your order. We recommend that you check your spam box or check if you have written your e-mail address correctly.
2. Where can I find my order number?
Shortly after you have placed your order you will receive an order confirmation on the email you have provided. There is a number starting with "FF" followed by 7 digits in the header of this order confirmation. This is your order number.
▶ ︎ RETURN AND EXCHANGE
1. How do I return?
All you need to know about return can be found here.
2. How do I exchange?
If you would like to exchange your item(s) to a different colour, size, or style, please return your unwanted item(s) and place a new order.
3. I have sent my pants back - when do I get the answer / money back?
From the day we receive your package, the treatment might take up to 14 working days.
▶ ︎ COMPLAINT
1. How do I complaint over a product?
Send us an email at firstname.lastname@example.org with your order number and pictures of what you want to complain about.
2. How long does it take?
From the day we receive your package, it may take up to 14 working days.
▶ ︎ PRODUCT ISSUES - Freddy WR.UP®
1. What does ⅞ mean?
⅞ is an ankle length and is therefore 10 cm shorter in the legs than the other models. They can either be used as ankle pants or as ordinary pants if you are lower than 165 cm.
2. What is the difference between basic and Emana?
Our basic models are made of 78% Cotton and 22% Elastane whereas Emana is made of 59% Polyamide & 41% Elastane. This makes Emana more stretchable and gives it a shiny look. If you want to compare the material with something, running leggings are a good example. However, they do not look like running leggings but are incredibly elegant.
3. How are the sizes?
WR.UP® pants are generally true to size. If you are between two sizes, we recommend that you choose the larger size for the best fit. You can read more about the pants fit and find the size guide here. (LINK)